Availability & Booking

Q: Is my preferred date available?
A: Select the date of your choice on the “Booking Calendar” or call 618-789-5588 to check availability.
 

Q: How far in advance should I book?
A: We’re always available to assist with your event planning needs and are accepting bookings through December 31, 2026.
 

Q: What is the required deposit amount?
A: A minimum deposit of 50% is due upon booking for the event space. There is also a $200.00 Cleaning Deposit fee.
 

Q: Is the deposit refundable?
A: Yes, your deposit is refundable if cancelled within 30 days of your scheduled event.
 

Q: Cancellation/refund policy explained?
A: No refund or cancellation will be accepted if your event is 30 days or less. One (1) event day change will be allowed if the date is available within one (1) year of the original booking date.
 

Q: Can I set up a payment plan?
A: Yes, and we are very excited to assist you in any way possible. Final payment must be made 30 days prior to your scheduled event.
 

Q: How can I schedule a tour of the space?
A: Call 618-789-5588 to schedule an appointment to book your next special event.
 

Pricing & Packages

Q: What is the Rental fee:
A: See the “Booking Calendar” for available dates and “Optional Upgrade List” for all rental fees.
 

Q: What’s included in the rental price?
A: Round and/or rectangle tables, standard chairs, black table linen, black window curtains, kitchen access including microwave (for warming only – NOT COOKING), DJ setup area, bar area and restrooms.
 

Q: Are there different rates for weekday/weekend?
A: No, one standard rate for weekday or weekend events.
 

Q: Optional packages offered (e.g. catering, DJ)?
A: We want your event to be a success and it’s your choice to book the caterer/DJ, however, options are available if needed.
 

Q: Are there any hidden/extra fees (cleaning, overtime, etc.)?
A: If you choose items from the Optional Upgrade List such as white table linen, there will be an additional deposit required for cleaning damages.

Capacity & Layout
 

Q: Max number of guests allowed?
A: Suite A (main event space) can seat up to 175 people and Suite B (extension space) can hold up to 75 people.
 

Q: Tables/chairs included?
A: Yes, up to 18 tables with 7 chairs per table can be set up in Suite A and 7 tables with 7 chairs per table can be set up in Suite B.
 

Q: Dance floor or stage included?
A: A dance floor area is available in each suite section and a stage can be set up based on your table/chair requirements (not provided by Cha’Kel Plaza).
 

Q: Is the setup flexible for layout?
A: Yes, the layout is flexible based upon your event needs.

Time & Access

Q: What are the business hours?
A: Business hours are from 10:00 a.m. to midnight. Rental hours included: Rental hours begin at 10:00 a.m. on the day of your event. Special options can be considered if the space is not in use prior to your event.
 

Q: Is setup/cleanup time included?
A: Setup time is based upon rental hours. Cleanup time must be completed after your event to receive cleaning damage deposit.
 

Q: Vendor access times?
A: Vendor access times are based on rental hours.
 

Q: Overtime policy and fees?
A: Cha’Kel Plaza closes at midnight, and all events should not exceed past business hours.

Amenities & Services

Q: AV equipment (mic, projector, speakers)?
A: Wireless Mic, speakers and surround sound available in each suite.
 

Q: On-site Wi-Fi available?
A: Wi-Fi and Bluetooth capabilities are available in each suite.
 

Q: Kitchen or prep area for catering?
A: Yes, for warming and prep only – NO COOKING.
 

Q: Linens, dinnerware, décor available?
A: Event space includes standard black table linens. Dinnerware and décor are available on the “Optional Upgrade List”.
 

Rules & Restrictions

Q: Music/noise restrictions?
A: None
 

Q: Is outside food & alcohol allowed?
A: You are allowed to bring in food and alcohol for the service at your event. However, we do not provide plates, napkins, flatware or beverage glasses.
 

Q: Vendor restrictions?
A: None
 

Q: Insurance required?
A: Not required
 

Q: Décor limitations (e.g., candles, confetti)?
A: Open flame candles, rice and confetti are strictly prohibited in the event space. No weapons of any kind.
 

Accessibility & Parking

Q: ADA accessible?
A: Cha’Kel Plaza is ADA compliant.
 

Q: How many parking spaces are available?
A: Parking spaces surrounding the building and there is an extra parking lot to accommodate the number of guests for each suite.
 

Staffing & Security

Q: Is there an on-site coordinator included?
A: No, a coordinator or event planner is not included with your event space fee. If you need assistance booking your special planned event, call 618-789-5588 for additional resources.
 

Q: Is the Cleanup crew provided?
A: Cha’Kel Plaza will provide a detailed cleaning of the space. It is your responsibility to leave the event space in a clean and functional condition to receive your full security deposit. Any damage will cause a forfeit in your cleaning deposit.
 

Q: Is security included or required?
A: Security is not included with your event space rental, however, to provide safety to all guests it is recommended at your expense.
 

Q: Is staff available during the event?
A: Event Staff may be in attendance of your event or will be on standby for any emergency related issues/concerns.

Contingency & Emergencies
 

Q: Is generator or backup power available?
A: The Event Staff are available to help with generator equipment in case of power outages.